Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Willkommen beim Service Desk der STI. Bitte beschreibe dein Anliegen so detailliert wie möglich, damit wir dir schnell und gezielt helfen können.
Ein Systemproblem melden
Melde ein Problem, Fehlermeldung, Störung usw.
Bitte beschreib kurz, aber vollständig, dein Problem: Was machst du, was hattest du erwartet, was passierte stattdessen, welche Fehlermeldung kam (genaue Angabe ist hier SEHR hilfreich).
Erforderliche Felder sind mit einem Sternchen markiert.*
{"xsrfToken":"ae33ffc3329d51bf0f108383535b36f62de0445c_lout","branding":{"id":"2","key":"ssd","name":"STI Service-Desk","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/3","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#dec733","headerLinkHoverBGColor":"#dec733","headerBadgeColor":"#dec733"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/acbdac5a-2dff-4a92-aa58-0e5ca6a3d4bf/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0MTZiM2NhZC1jMzRjLTRiNjMtODhhNy05N2YyYmRlMjc4OGEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmFjYmRhYzVhLTJkZmYtNGE5Mi1hYTU4LTBlNWNhNmEzZDRiZiI6WyJyZWFkIl19LCJleHAiOjE3NzgxMDE1NDIsIm5iZiI6MTc3ODEwMDk0Mn0.oHXnK-MPkxdVVnfruMqZlnWWg9amWO6pSrGEwjv3u9A&client=416b3cad-c34c-4b63-88a7-97f2bde2788a&mode=fit","logoId":"acbdac5a-2dff-4a92-aa58-0e5ca6a3d4bf","isLogoAvailable":true,"helpCenterTitle":"Willkommen bei dem ICT Support Portal","sharedPortalName":"STI ICT ServiceDesk","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"de-DE":{"helpCenterTitle":"Willkommen bei dem ICT Support Portal","sharedPortalName":"STI ICT ServiceDesk","localeDisplayName":"Deutsch (Deutschland)"},"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"Englisch (Vereinigte Staaten)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"de-DE","userLanguageTag":"de-DE","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/64f2f49e-bc70-4e58-997e-b8d25cf53c18/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0MTZiM2NhZC1jMzRjLTRiNjMtODhhNy05N2YyYmRlMjc4OGEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjY0ZjJmNDllLWJjNzAtNGU1OC05OTdlLWI4ZDI1Y2Y1M2MxOCI6WyJyZWFkIl19LCJleHAiOjE3NzgxMDE1NDIsIm5iZiI6MTc3ODEwMDk0Mn0.FMTrAQkvYHjEOM51Jtner7sMlRfMnxzES56FjlauxJg&client=416b3cad-c34c-4b63-88a7-97f2bde2788a&height=300&mode=fit","bannerMediaApiFileId":"64f2f49e-bc70-4e58-997e-b8d25cf53c18","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"ssd","projectId":10000,"serviceDeskId":2,"name":"STI Service-Desk","description":"<p>Willkommen beim Service Desk der STI. <br> Bitte beschreibe dein Anliegen so detailliert wie möglich, damit wir dir schnell und gezielt helfen können.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","reqTypes":[{"id":"21","name":"Ein Systemproblem melden","descriptionHtml":"<p>Bitte beschreib kurz, aber vollständig, dein Problem: Was machst du, was hattest du erwartet, was passierte stattdessen, welche Fehlermeldung kam (genaue Angabe ist hier SEHR hilfreich).</p>","callToAction":"Ein Systemproblem melden","introHtml":"<p>Melde ein Problem, Fehlermeldung, Störung usw.</p>","icon":10521,"iconUrl":"https://customer.stira.sti.ch/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[6],"key":""},{"id":"18","name":"Anfrage per E-Mail","descriptionHtml":"","callToAction":"Anfrage per E-Mail","introHtml":"<p>Anfrage von Ihrem E-Mail-Support-Kanal erhalten.</p>","icon":10527,"iconUrl":"https://customer.stira.sti.ch/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":6,"name":"Allgemeine Anfragen"}],"orderMapping":{"6":[21],"9":[40]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"81797c3f-0937-3caa-9358-b2921b800890","appLinkName":"System Confluence","appLinkUrl":"https://stira.atlassian.net/wiki","spaceKey":"FHGF","spaceName":"FAQ - häufig gestellte Fragen","spaceUrl":"https://stira.atlassian.net/wiki/spaces/FHGF","isServer":false},"labels":[],"projectKey":"SSD","serviceDeskId":2,"kbLinkDomainURLs":["https://agent.stira.sti.ch","https://stira.atlassian.net","https://customer.stira.sti.ch"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SSD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"Deutsch (Deutschland)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0MTZiM2NhZC1jMzRjLTRiNjMtODhhNy05N2YyYmRlMjc4OGEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tNTEzNjEyMDE1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzgxMDIxNDIsIm5iZiI6MTc3ODEwMDk0MiwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.WX5yRBIDA56pNgw88RJlLlFJLsvaMCqsud0nP6HpSf8","targetCollection":"upload-user-collection-513612015","endpointUrl":"https://api.media.atlassian.com","clientId":"416b3cad-c34c-4b63-88a7-97f2bde2788a","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"59617a13-a9e1-4cc3-a539-8d03f66d7527","name":"Drucker","description":"Hier finden Sie Fragen rund um unsere Drucker","categoryUrl":"https://customer.stira.sti.ch/servicedesk/customer/portal/2/topic/59617a13-a9e1-4cc3-a539-8d03f66d7527","lastUpdated":"1688562380935","createdAt":"1688372645427"},{"id":"8c89995d-cd47-4736-bc53-e635213beb32","name":"Notebook","description":"Hier finden Sie Fragen rund um die Notebook der STI","categoryUrl":"https://customer.stira.sti.ch/servicedesk/customer/portal/2/topic/8c89995d-cd47-4736-bc53-e635213beb32","createdAt":"1688562245688"},{"id":"61c950da-c2a9-483a-b623-3669266967f3","name":"Microsoft","description":"Alles um die Microsoft 365 Palette","categoryUrl":"https://customer.stira.sti.ch/servicedesk/customer/portal/2/topic/61c950da-c2a9-483a-b623-3669266967f3","createdAt":"1688562917596"},{"id":"8afa50da-69a6-4150-bff1-57ba923a1586","name":"STI Spezifisch","description":"Alles was nicht in eine spezielle Kategorie fällt findet Ihr hier","categoryUrl":"https://customer.stira.sti.ch/servicedesk/customer/portal/2/topic/8afa50da-69a6-4150-bff1-57ba923a1586","lastUpdated":"1688735709868","createdAt":"1688735486679"},{"id":"f9034d95-2dfb-46ab-83d9-d765c5dc626c","name":"IT Security","description":"Hier finden Sie alles rund um Informatik Sicherheit","categoryUrl":"https://customer.stira.sti.ch/servicedesk/customer/portal/2/topic/f9034d95-2dfb-46ab-83d9-d765c5dc626c","createdAt":"1688735577545"}]}},"reqCreate":{"id":21,"projectId":10000,"issueType":{"id":"10001","name":"[System] Incident"},"form":{"name":"Ein Systemproblem melden","descriptionHtml":"<p>Bitte beschreib kurz, aber vollständig, dein Problem: Was machst du, was hattest du erwartet, was passierte stattdessen, welche Fehlermeldung kam (genaue Angabe ist hier SEHR hilfreich).</p>","callToAction":"Ein Systemproblem melden","intro":"<p>Melde ein Problem, Fehlermeldung, Störung usw.</p>","instructions":"<p>Bitte beschreib kurz, aber vollständig, dein Problem: Was machst du, was hattest du erwartet, was passierte stattdessen, welche Fehlermeldung kam (genaue Angabe ist hier SEHR hilfreich).</p>","icon":10521,"iconUrl":"https://customer.stira.sti.ch/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"E-Mail-Bestätigung an","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Fasse das Problem zusammen","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Beschreib bitte, was passiert ist, welche Fehlermeldungen du bekommen hast, und so weiter. ","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Anhang","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10037","fieldConfigId":"10139","label":"Wie dringend ist die Behebung?","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10122","label":"Kritisch","selected":false,"children":[]},{"value":"10123","label":"Hoch","selected":false,"children":[]},{"value":"10124","label":"Mittel","selected":false,"children":[]},{"value":"10125","label":"Gering","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10004","fieldConfigId":"10104","label":"Wie sehr beeinträchtigt das Problem Sie bzw. die Organisation?","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10118","label":"Umfangreich / Verbreitet","selected":false,"children":[]},{"value":"10119","label":"Bedeutend / Gross","selected":false,"children":[]},{"value":"10120","label":"Moderat / Eingeschränkt","selected":false,"children":[]},{"value":"10121","label":"Geringfügig / Lokal","selected":false,"children":[]}],"noneOptionRequired":true}],"userOrganisations":[],"canBrowseUsers":true,"requestCreateBaseUrl":"/servicedesk/customer/portal/2/create/21","requestValidateBaseUrl":"/servicedesk/customer/portal/2/validate/21","calendarParams":{"firstDay":1,"date":"2026-05-06T22:55:42+0200","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"81797c3f-0937-3caa-9358-b2921b800890","appLinkName":"System Confluence","appLinkUrl":"https://stira.atlassian.net/wiki","spaceKey":"FHGF","spaceName":"FAQ - häufig gestellte Fragen","spaceUrl":"https://stira.atlassian.net/wiki/spaces/FHGF","isServer":false},"labels":[],"projectKey":"SSD","serviceDeskId":2,"kbLinkDomainURLs":["https://agent.stira.sti.ch","https://stira.atlassian.net","https://customer.stira.sti.ch"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0MTZiM2NhZC1jMzRjLTRiNjMtODhhNy05N2YyYmRlMjc4OGEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tNTEzNjEyMDE1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzgxMDIxNDIsIm5iZiI6MTc3ODEwMDk0MiwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.WX5yRBIDA56pNgw88RJlLlFJLsvaMCqsud0nP6HpSf8","targetCollection":"upload-user-collection-513612015","endpointUrl":"https://api.media.atlassian.com","clientId":"416b3cad-c34c-4b63-88a7-97f2bde2788a","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}