{"xsrfToken":"c7c31e6d175b1270c50cd0420346143377eb5c9b_lout","branding":{"id":"2","key":"ssd","name":"STI Service-Desk","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/3","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#dec733","headerLinkHoverBGColor":"#dec733","headerBadgeColor":"#dec733"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/acbdac5a-2dff-4a92-aa58-0e5ca6a3d4bf/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0MTZiM2NhZC1jMzRjLTRiNjMtODhhNy05N2YyYmRlMjc4OGEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmFjYmRhYzVhLTJkZmYtNGE5Mi1hYTU4LTBlNWNhNmEzZDRiZiI6WyJyZWFkIl19LCJleHAiOjE3NzgxMDQ3MjksIm5iZiI6MTc3ODEwNDEyOX0.sI1_GCCbyumXkPZRcoxn9c94n12xk-ledCsRoMYoXfU&client=416b3cad-c34c-4b63-88a7-97f2bde2788a&mode=fit","logoId":"acbdac5a-2dff-4a92-aa58-0e5ca6a3d4bf","isLogoAvailable":true,"helpCenterTitle":"Willkommen bei dem ICT Support Portal","sharedPortalName":"STI ICT ServiceDesk","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"de-DE":{"helpCenterTitle":"Willkommen bei dem ICT Support Portal","sharedPortalName":"STI ICT ServiceDesk","localeDisplayName":"Deutsch (Deutschland)"},"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"Englisch (Vereinigte Staaten)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"de-DE","userLanguageTag":"de-DE","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/64f2f49e-bc70-4e58-997e-b8d25cf53c18/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0MTZiM2NhZC1jMzRjLTRiNjMtODhhNy05N2YyYmRlMjc4OGEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjY0ZjJmNDllLWJjNzAtNGU1OC05OTdlLWI4ZDI1Y2Y1M2MxOCI6WyJyZWFkIl19LCJleHAiOjE3NzgxMDQ3MjksIm5iZiI6MTc3ODEwNDEyOX0.tg0_E9s4v8HN_4mIJs8i_4dCa1xIj1jiK2kMHsU7tRM&client=416b3cad-c34c-4b63-88a7-97f2bde2788a&height=300&mode=fit","bannerMediaApiFileId":"64f2f49e-bc70-4e58-997e-b8d25cf53c18","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"ssd","projectId":10000,"serviceDeskId":2,"name":"STI Service-Desk","description":"<p>Willkommen beim Service Desk der STI. <br> Bitte beschreibe dein Anliegen so detailliert wie möglich, damit wir dir schnell und gezielt helfen können.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","reqTypes":[{"id":"21","name":"Ein Systemproblem melden","descriptionHtml":"<p>Bitte beschreib kurz, aber vollständig, dein Problem: Was machst du, was hattest du erwartet, was passierte stattdessen, welche Fehlermeldung kam (genaue Angabe ist hier SEHR hilfreich).</p>","callToAction":"Ein Systemproblem melden","introHtml":"<p>Melde ein Problem, Fehlermeldung, Störung usw.</p>","icon":10521,"iconUrl":"https://customer.stira.sti.ch/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[6],"key":""},{"id":"18","name":"Anfrage per E-Mail","descriptionHtml":"","callToAction":"Anfrage per E-Mail","introHtml":"<p>Anfrage von Ihrem E-Mail-Support-Kanal erhalten.</p>","icon":10527,"iconUrl":"https://customer.stira.sti.ch/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":6,"name":"Allgemeine Anfragen"}],"orderMapping":{"6":[21],"9":[40]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"81797c3f-0937-3caa-9358-b2921b800890","appLinkName":"System Confluence","appLinkUrl":"https://stira.atlassian.net/wiki","spaceKey":"FHGF","spaceName":"FAQ - häufig gestellte Fragen","spaceUrl":"https://stira.atlassian.net/wiki/spaces/FHGF","isServer":false},"labels":[],"projectKey":"SSD","serviceDeskId":2,"kbLinkDomainURLs":["https://agent.stira.sti.ch","https://stira.atlassian.net","https://customer.stira.sti.ch"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SSD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"Deutsch (Deutschland)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0MTZiM2NhZC1jMzRjLTRiNjMtODhhNy05N2YyYmRlMjc4OGEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLTY0MDA1MjE5NSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzgxMDUzMjksIm5iZiI6MTc3ODEwNDEyOSwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.4Sx1-IKFJzSsG11Go3ea7Z9K9QdQxmccMF8dkKXUrtw","targetCollection":"upload-user-collection-640052195","endpointUrl":"https://api.media.atlassian.com","clientId":"416b3cad-c34c-4b63-88a7-97f2bde2788a","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"59617a13-a9e1-4cc3-a539-8d03f66d7527","name":"Drucker","description":"Hier finden Sie Fragen rund um unsere Drucker","categoryUrl":"https://customer.stira.sti.ch/servicedesk/customer/portal/2/topic/59617a13-a9e1-4cc3-a539-8d03f66d7527","lastUpdated":"1688562380935","createdAt":"1688372645427"},{"id":"8c89995d-cd47-4736-bc53-e635213beb32","name":"Notebook","description":"Hier finden Sie Fragen rund um die Notebook der STI","categoryUrl":"https://customer.stira.sti.ch/servicedesk/customer/portal/2/topic/8c89995d-cd47-4736-bc53-e635213beb32","createdAt":"1688562245688"},{"id":"61c950da-c2a9-483a-b623-3669266967f3","name":"Microsoft","description":"Alles um die Microsoft 365 Palette","categoryUrl":"https://customer.stira.sti.ch/servicedesk/customer/portal/2/topic/61c950da-c2a9-483a-b623-3669266967f3","createdAt":"1688562917596"},{"id":"8afa50da-69a6-4150-bff1-57ba923a1586","name":"STI Spezifisch","description":"Alles was nicht in eine spezielle Kategorie fällt findet Ihr hier","categoryUrl":"https://customer.stira.sti.ch/servicedesk/customer/portal/2/topic/8afa50da-69a6-4150-bff1-57ba923a1586","lastUpdated":"1688735709868","createdAt":"1688735486679"},{"id":"f9034d95-2dfb-46ab-83d9-d765c5dc626c","name":"IT Security","description":"Hier finden Sie alles rund um Informatik Sicherheit","categoryUrl":"https://customer.stira.sti.ch/servicedesk/customer/portal/2/topic/f9034d95-2dfb-46ab-83d9-d765c5dc626c","createdAt":"1688735577545"}]}},"sharedPortal":{"name":"STI ICT ServiceDesk","description":"<p>Willkommen in der Hilfe: Wir helfen Ihnen weiter! Erstellen Sie mithilfe der bereitgestellten Optionen eine Anfrage.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://stira.atlassian.net/wiki","kbLinkDomainURLs":["https://agent.stira.sti.ch","https://stira.atlassian.net","https://customer.stira.sti.ch"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=stira","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"c7c31e6d175b1270c50cd0420346143377eb5c9b_lout","baseUrl":"https://customer.stira.sti.ch/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://agent.stira.sti.ch","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"416b3cad-c34c-4b63-88a7-97f2bde2788a","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"fe04b1fb9ab345d685f64b4f6f7f0c1f","siteDefaultLanguageTag":"de-DE","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://stira.atlassian.net","edition":"premium","anonymousEnabled":true,"requestIntroEnabled":true}