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STI ICT ServiceDesk
  1. STI ICT ServiceDesk
  2. STI Service-Desk

STI Service-Desk

Willkommen beim Service Desk der STI.
Bitte beschreibe dein Anliegen so detailliert wie möglich, damit wir dir schnell und gezielt helfen können.

Mehr erfahren über

  • Drucker
    Hier finden Sie Fragen rund um unsere Drucker
  • Notebook
    Hier finden Sie Fragen rund um die Notebook der STI
  • Microsoft
    Alles um die Microsoft 365 Palette
  • STI Spezifisch
    Alles was nicht in eine spezielle Kategorie fällt findet Ihr hier
  • IT Security
    Hier finden Sie alles rund um Informatik Sicherheit
Möchten Sie eine Anfrage stellen? Kontaktieren Sie uns.
Unterstützt von Jira Service Management
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